Hey, I'm Anirudh Kumar! 👋 Senior Customer Success Manager. Bengaluru, India.
I carry accounts, and I build AI skills for people who aren't engineers: sales, CS, marketing, RevOps, growth consulting. Most run from a single paste into a chat; a couple of install steps need a terminal or an MCP connector. I also write about AI and productivity tools.
You don't need to be a tech person to work like one.
- CoworkOS - The workstation memory and routing system that runs everything else on this page, stripped of anything personal and packaged as an installable template. Built for Claude Cowork, documented to also work with ChatGPT Work Mode, Kimi Work, OpenClaw and Hermes Agent.
- customer-success-skills - Thirty-two skills for the work CS actually does. Reading an account honestly, running the set-piece moments, handling the hard conversations, writing the things customers read. The resource hub for CS Pulse.
- work-design - Nine skills for designing the work before you do it. Vetting a tool before you sign up, deciding what to hand an agent and what to keep, carrying context from one session to the next.
- meeting-design - Designing the meeting before you run it. Which decision has to come out of it, who actually decides, and what happens when the room deadlocks.
- CS Pulse - A community for customer success practitioners, built around small live sessions called Rooms: a handful of CSMs and a moderator, no slides, no vendor pitch, working through one real mistake together until it turns into something everyone can use on Monday. Join here.
- Hustlyst - AI and automation tools for people who don't code, taken apart properly. Does this solve a real problem, can you use it without a tutorial, is it worth the money.