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Docs: Inbox timeline reputation activity updates (401814) #431

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5 changes: 5 additions & 0 deletions docusaurus/docs/business-app/conversations/index.mdx
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Expand Up @@ -47,6 +47,11 @@ Every Business App account includes these messaging capabilities:
- Everyone can view and participate in customer conversations
- Collaborative customer experience delivery

### **Inbox timeline activity**
- The Conversations inbox timeline includes both customer messages and system-generated activity updates.
- Reputation activity appears in the timeline when available, including **NPS feedback** and **review matched** events.
- This gives teams additional context in the same thread while keeping regular messaging workflows unchanged.

## Pro Features (Upgrade)

Conversations AI Pro unlocks advanced features:
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