Docs: Inbox timeline events for Reputation activity (401813)

[cursor]

JIRA

• https://vendasta.jira.com/browse/REP-2539

Change classification

• Feature behavior change (with UI timeline rendering impact)

Summary of documentation updates

• Updated existing page: docusaurus/docs/business-app/conversations/index.mdx
• Added Inbox activity events subsection under Standard Features (Included) with:
  • NPS Feedback inbound timeline event title: Contact has submitted NPS survey.
  • Review Matched inbound timeline event title: Review Matched.
  • Multiline NPS feedback rendering with preserved line breaks

Existing docs updated or new docs created

• Updated existing documentation only
• No new page created

Placement reasoning

• The story behavior affects how events appear in the Business App Conversations inbox timeline.
• The existing Conversations overview is the canonical page describing inbox capabilities and feature behavior for Business App users.
• Adding a focused subsection there keeps behavior docs adjacent to related channel/inbox capabilities and avoids fragmenting content.

Acceptance criteria coverage

1. Inbox hydration supports NPS Feedback + Review Matched event types
   • Documented as dedicated inbox timeline event types in the new subsection.
2. NPS Feedback icon/inbound/title
   • Documented as inbound timeline event with the title Contact has submitted NPS survey.
3. Review Matched icon/inbound/title
   • Documented as inbound timeline event with the title Review Matched.
4. Translation keys added across locales
   • Reflected through the exact user-facing event titles now documented.
5. Multiline NPS feedback line breaks preserved
   • Explicitly documented in the subsection.
6. No regressions to existing Inbox event types
   • Existing docs retained; additive update only.

Figma/images used

• No Figma links or screenshots were provided in the webhook payload.
• Update is based on story description and acceptance criteria text.

Skills used

• Reviewed repository skill: /workspace/.cursor/skills/sprint-review/SKILL.md
• Repository discovery performed via code/documentation search tools (rg, Glob, ReadFile)

Assumptions and limitations

• Jira payload included linked PR count but not explicit code PR URLs/authors.
• GitHub searches in accessible scope did not return definitive related code PRs for REP-2539/REP-2540/REP-2543.
• To avoid incorrect tagging, only confirmed stakeholders are tagged below.

Tags

• @ahnikakuse
• @haleyserrano
• @maryam6samadi