Docs: Inbox timeline events for Reputation activity (401813)

[cursor]

Jira

• https://vendasta.jira.com/browse/REP-2539

Change classification

• UI / UX change
• Feature behavior change

Summary of documentation updates

• Updated existing documentation page:
  • docusaurus/docs/business-app/conversations/index.mdx
• Added a concise section: Reputation events in Inbox timeline
• Documented two inbound Inbox timeline events:
  • NPS Feedback with title Contact has submitted NPS survey.
  • Review Matched with title Review Matched.
• Added multiline rendering note for NPS feedback content (line breaks are preserved).

Existing docs updated or new docs created

• Updated existing docs only (no new page created).

Placement reasoning

• This behavior belongs in the Business App Conversations experience and specifically affects Inbox timeline rendering.
• The existing Conversations overview page is the closest canonical location for Inbox behavior and avoids fragmenting related guidance.
• No sidebar/category changes were required because the update fits naturally in the existing page.

Acceptance criteria coverage

• Inbox hydration supports new event types (NPS Feedback, Review Matched):
  • Covered by the new timeline events table in the Conversations overview.
• NPS Feedback event icon/inbound/title:
  • Documentation explicitly covers inbound behavior and exact title text.
  • Icon is acknowledged via event-type documentation context.
• Review Matched event icon/inbound/title:
  • Documentation explicitly covers inbound behavior and exact title text.
  • Icon is acknowledged via event-type documentation context.
• Translation keys added across locales:
  • Covered indirectly by documenting the exact user-visible English titles used in Inbox.
• Multiline NPS feedback content rendering:
  • Explicitly documented as preserving line breaks.
• No regressions for existing Inbox event types:
  • No contradictory or replacing statements added; update is additive and scoped.

Visual sources (Figma/images)

• No Figma links or screenshots were provided in the webhook payload.
• Documentation update was based on Jira acceptance criteria text.

Skills used

• /workspace/.cursor/skills/sprint-review/SKILL.md (read and followed for GA-only, existing-doc-first workflow and evergreen writing constraints)

Assumptions and limitations

• Linked implementation PR authors for REP-2539/REP-2540/REP-2543 could not be resolved from accessible GitHub search results in this environment, so no additional code-author tags were added to avoid incorrect mentions.
• Validation note: local npm run typecheck in docusaurus/ failed because tsc is not installed in the current environment (dependencies not installed).

Mentions

@ahnikakuse
@haleyserrano
@maryam6samadi