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Rework pricing with tabs #4476
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## Example billing calculation | ||
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You are billed at the end of each month in arrears, based on your actual usage that month. Your monthly invoice | ||
includes an itemized cost accounting for each $SERVICE_LONG and any additional charges. | ||
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$CLOUD_LONG charges are based on consumption: | ||
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- **Compute**: metered on an hourly basis. You can scale compute up and down at any time. | ||
- **Storage**: metered based on your average GB consumption per hour. Storage grows and shrinks automatically | ||
with your data. | ||
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Your monthly price for compute and storage is computed similarly. For example, over the last month your | ||
$SERVICE_LONG has been running compute for 500 hours total: | ||
- 375 hours with 2 CPU | ||
- 125 hours 4 CPU | ||
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**Compute cost** = (`375` x `hourly price for 2 CPU`) + (`125` x `hourly price for 4 CPU`) | ||
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Some add-ons, such as connection pooling, may incur | ||
additional charges. These charges are clearly marked in your billing snapshot in $CONSOLE. |
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## $CLOUD_LONG free trial for the different price plans | ||
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We offer new users a free, 30-day trial period of our $PERFORMANCE plan with no credit card required. | ||
During your trial, you can contact $CONTACT_SALES to request information about, and access | ||
to, our $SCALE plan to determine how it fits your needs. During your trial, if a $SERVICE_SHORT doesn’t receive any queries for 7 days, it is paused to conserve resources. Your data remains intact during the trial, and you can easily resume your $SERVICE_SHORT in $CONSOLE. After your trial ends, we may remove your data unless you’ve added a payment method. | ||
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After you have completed your 30-day trial period on the $PERFORMANCE plan, choose the | ||
[$PRICING_PLAN][plan-features] that suits your business and engineering needs. | ||
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After you become a paying user, we can enable some features in the higher $PRICING_PLANs so you can test them before upgrading. | ||
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[plan-features]: /about/:currentVersion:/pricing-and-account-management/#features-included-in-each-plan |
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## Manage your $CLOUD_LONG $PRICING_PLAN | ||
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You handle all details about your $CLOUD_LONG project including updates to your $PRICING_PLAN, | ||
payment methods, and add-ons in the [billing section in $CONSOLE][cloud-billing]: | ||
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<img class="main-content__illustration" | ||
src="https://assets.timescale.com/docs/images/tiger-cloud-console/tiger-console-billing.png" | ||
alt="Adding a payment method in Timescale"/> | ||
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- **Details**: an overview of your $PRICING_PLAN, usage, and payment details. You can add up | ||
to three credit cards to your `Wallet`. If you prefer to pay by invoice, | ||
[contact $COMPANY][contact-company] and ask to change to corporate billing. | ||
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- **Emails**: the addresses $COMPANY uses to communicate with you. Payment | ||
confirmations and alerts are sent to the email address you signed up with. | ||
Add another address to send details to other departments in your organization. | ||
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- **History**: the list of your downloadable $CLOUD_LONG invoices. | ||
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- **Plans**: choose the $PRICING_PLAN supplying the [features][plan-features] that suit your business and | ||
engineering needs. | ||
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- **Add-ons**: add `Production support` and improved database performance for mission-critical workloads. | ||
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[cloud-billing]: https://console.cloud.timescale.com/dashboard/billing/details | ||
[contact-company]: https://www.tigerdata.com/contact/ | ||
[plan-features]: /about/:currentVersion:/pricing-and-account-management/#features-included-in-each-plan |
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As we enhance our offerings and align them with your evolving needs, | ||
$PRICING_PLANs provide more value, flexibility, and efficiency for your business. | ||
Whether you're a growing startup or a well-established enterprise, our plans | ||
are structured to support your journey towards greater success. This page explains pricing plans for $CLOUD_LONG, and how to easily manage your $ACCOUNT_LONG. | ||
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$PRICING_PLAN_CAPs give you: | ||
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* **Enhanced performance**: with increased CPU and storage capacities, your apps run smoother and more | ||
efficiently, even under heavy loads. | ||
* **Improved scalability**: as your business grows, so do your demands. $PRICING_PLAN_CAPs scale with | ||
you, they provide the resources and support you need at each stage of your growth. Scale up or down | ||
based on your current needs, ensuring that you only pay for what you use. | ||
* **Better support**: access to enhanced support options, including production support and dedicated | ||
account management, ensures you have the help you need when you need it. | ||
* **Greater flexibility**: we know that one size doesn't fit all. $PRICING_PLAN_CAPs give you the | ||
flexibility to choose the features and support levels that best match your business | ||
and engineering requirements. The ability to add features like $IO_BOOST, and customize your $PRICING_PLAN means you can tailor $SERVICE_LONGs to fit your specific needs. | ||
* **Cost efficiency**: by aligning our pricing with the value delivered, we ensure that you get the most | ||
out of every dollar spent. Our goal is to help you achieve more with less. | ||
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It’s that simple! You don't pay for automated backups or networking costs, such as data ingest or egress. There are no per-query fees, nor additional costs to read or write data. It's all completely transparent, easily understood, and up to you. | ||
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Using $SELF_LONG and our open-source products is still free. |
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## $COMPANY support | ||
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$COMPANY runs a global support organization with Customer Satisfaction (CSAT) scores above 99%. | ||
Support covers all timezones, and is fully staffed at weekend hours. | ||
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All $PRICING_PLANs have free Developer Support through email with a target response time of 1 business | ||
day; we are often faster. If you need 24x7 responsiveness, talk to us about | ||
[Production Support][production-support]. | ||
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[production-support]: https://www.timescale.com/support |
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## Upgrade or downgrade your pricing plans at any time | ||
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You can easily upgrade or downgrade between the $PERFORMANCE and $SCALE plans | ||
whenever you want using [$CONSOLE][cloud-login]. If you switch your $PRICING_PLAN mid-month, | ||
your prices are prorated to when you switch. Your $SERVICE_SHORTs are not interrupted when you switch, so | ||
you can keep working without any hassle. To move to $ENTERPRISE, [get in touch with $COMPANY][contact-company]. | ||
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## Monitor usage and costs | ||
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You keep track of your monthly usage in [$CONSOLE][cloud-billing]. $CONSOLE_SHORT shows your | ||
resource usage and dashboards with performance insights. This allows you to closely monitor your | ||
$SERVICE_SHORTs’ performance, and any need to scale your $SERVICE_SHORTs or upgrade your $PRICING_PLAN. | ||
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$CONSOLE_SHORT also shows your month-to-date accrued charges, as well as a forecast of your expected | ||
month-end bill. Your previous invoices are also available as PDFs for download. | ||
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[cloud-login]: https://console.cloud.timescale.com/ | ||
[contact-company]: https://www.tigerdata.com/contact/ | ||
[cloud-billing]: https://console.cloud.timescale.com/dashboard/billing/details |
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