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20 changes: 20 additions & 0 deletions _partials/_billing-example.md
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## Example billing calculation

You are billed at the end of each month in arrears, based on your actual usage that month. Your monthly invoice
includes an itemized cost accounting for each $SERVICE_LONG and any additional charges.

$CLOUD_LONG charges are based on consumption:

- **Compute**: metered on an hourly basis. You can scale compute up and down at any time.
- **Storage**: metered based on your average GB consumption per hour. Storage grows and shrinks automatically
with your data.

Your monthly price for compute and storage is computed similarly. For example, over the last month your
$SERVICE_LONG has been running compute for 500 hours total:
- 375 hours with 2 CPU
- 125 hours 4 CPU

**Compute cost** = (`375` x `hourly price for 2 CPU`) + (`125` x `hourly price for 4 CPU`)

Some add-ons, such as connection pooling, may incur
additional charges. These charges are clearly marked in your billing snapshot in $CONSOLE.
12 changes: 12 additions & 0 deletions _partials/_cloud-free-trial.md
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## $CLOUD_LONG free trial for the different price plans

We offer new users a free, 30-day trial period of our $PERFORMANCE plan with no credit card required.
During your trial, you can contact $CONTACT_SALES to request information about, and access
to, our $SCALE plan to determine how it fits your needs. During your trial, if a $SERVICE_SHORT doesn’t receive any queries for 7 days, it is paused to conserve resources. Your data remains intact during the trial, and you can easily resume your $SERVICE_SHORT in $CONSOLE. After your trial ends, we may remove your data unless you’ve added a payment method.

After you have completed your 30-day trial period on the $PERFORMANCE plan, choose the
[$PRICING_PLAN][plan-features] that suits your business and engineering needs.

After you become a paying user, we can enable some features in the higher $PRICING_PLANs so you can test them before upgrading.

[plan-features]: /about/:currentVersion:/pricing-and-account-management/#features-included-in-each-plan
27 changes: 27 additions & 0 deletions _partials/_manage-pricing-plan.md
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## Manage your $CLOUD_LONG $PRICING_PLAN

You handle all details about your $CLOUD_LONG project including updates to your $PRICING_PLAN,
payment methods, and add-ons in the [billing section in $CONSOLE][cloud-billing]:

<img class="main-content__illustration"
src="https://assets.timescale.com/docs/images/tiger-cloud-console/tiger-console-billing.png"
alt="Adding a payment method in Timescale"/>

- **Details**: an overview of your $PRICING_PLAN, usage, and payment details. You can add up
to three credit cards to your `Wallet`. If you prefer to pay by invoice,
[contact $COMPANY][contact-company] and ask to change to corporate billing.

- **Emails**: the addresses $COMPANY uses to communicate with you. Payment
confirmations and alerts are sent to the email address you signed up with.
Add another address to send details to other departments in your organization.

- **History**: the list of your downloadable $CLOUD_LONG invoices.

- **Plans**: choose the $PRICING_PLAN supplying the [features][plan-features] that suit your business and
engineering needs.

- **Add-ons**: add `Production support` and improved database performance for mission-critical workloads.

[cloud-billing]: https://console.cloud.timescale.com/dashboard/billing/details
[contact-company]: https://www.tigerdata.com/contact/
[plan-features]: /about/:currentVersion:/pricing-and-account-management/#features-included-in-each-plan
23 changes: 23 additions & 0 deletions _partials/_pricing-plans-intro.md
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As we enhance our offerings and align them with your evolving needs,
$PRICING_PLANs provide more value, flexibility, and efficiency for your business.
Whether you're a growing startup or a well-established enterprise, our plans
are structured to support your journey towards greater success. This page explains pricing plans for $CLOUD_LONG, and how to easily manage your $ACCOUNT_LONG.

$PRICING_PLAN_CAPs give you:

* **Enhanced performance**: with increased CPU and storage capacities, your apps run smoother and more
efficiently, even under heavy loads.
* **Improved scalability**: as your business grows, so do your demands. $PRICING_PLAN_CAPs scale with
you, they provide the resources and support you need at each stage of your growth. Scale up or down
based on your current needs, ensuring that you only pay for what you use.
* **Better support**: access to enhanced support options, including production support and dedicated
account management, ensures you have the help you need when you need it.
* **Greater flexibility**: we know that one size doesn't fit all. $PRICING_PLAN_CAPs give you the
flexibility to choose the features and support levels that best match your business
and engineering requirements. The ability to add features like $IO_BOOST, and customize your $PRICING_PLAN means you can tailor $SERVICE_LONGs to fit your specific needs.
* **Cost efficiency**: by aligning our pricing with the value delivered, we ensure that you get the most
out of every dollar spent. Our goal is to help you achieve more with less.

It’s that simple! You don't pay for automated backups or networking costs, such as data ingest or egress. There are no per-query fees, nor additional costs to read or write data. It's all completely transparent, easily understood, and up to you.

Using $SELF_LONG and our open-source products is still free.
10 changes: 10 additions & 0 deletions _partials/_support-plans.md
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## $COMPANY support

$COMPANY runs a global support organization with Customer Satisfaction (CSAT) scores above 99%.
Support covers all timezones, and is fully staffed at weekend hours.

All $PRICING_PLANs have free Developer Support through email with a target response time of 1 business
day; we are often faster. If you need 24x7 responsiveness, talk to us about
[Production Support][production-support].

[production-support]: https://www.timescale.com/support
19 changes: 19 additions & 0 deletions _partials/_upgrade-plan-monitor-usage.md
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## Upgrade or downgrade your pricing plans at any time

You can easily upgrade or downgrade between the $PERFORMANCE and $SCALE plans
whenever you want using [$CONSOLE][cloud-login]. If you switch your $PRICING_PLAN mid-month,
your prices are prorated to when you switch. Your $SERVICE_SHORTs are not interrupted when you switch, so
you can keep working without any hassle. To move to $ENTERPRISE, [get in touch with $COMPANY][contact-company].

## Monitor usage and costs

You keep track of your monthly usage in [$CONSOLE][cloud-billing]. $CONSOLE_SHORT shows your
resource usage and dashboards with performance insights. This allows you to closely monitor your
$SERVICE_SHORTs’ performance, and any need to scale your $SERVICE_SHORTs or upgrade your $PRICING_PLAN.

$CONSOLE_SHORT also shows your month-to-date accrued charges, as well as a forecast of your expected
month-end bill. Your previous invoices are also available as PDFs for download.

[cloud-login]: https://console.cloud.timescale.com/
[contact-company]: https://www.tigerdata.com/contact/
[cloud-billing]: https://console.cloud.timescale.com/dashboard/billing/details
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