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Segment no longer supports unlimited retention periods [hotfix] #8016

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Merged
merged 4 commits into from
Oct 9, 2025
Merged

Segment no longer supports unlimited retention periods [hotfix] #8016

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limited retention period
forstisabella Oct 7, 2025
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forstisabella Oct 7, 2025
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forstisabella Oct 8, 2025
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Update src/privacy/data-retention-policy.md
forstisabella Oct 9, 2025
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2 changes: 1 addition & 1 deletion src/privacy/data-retention-policy.md
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Expand Up @@ -23,7 +23,7 @@ Segment’s enforcement of this data retention policy for active customers begin

An active customer is a Business or Team Tier customer that has an active Segment contract with no outstanding invoices and no locked workspace, or a Free Tier workspace that has had event traffic or user activity in the past 30 days.

Segment enforces a data retention period of up to 3 years for Business Tier customers. If you currently have an extended retention period in place, Segment continues to honor the previously agreed upon retention period. If your business requires a longer retention period, please contact your sales team to discuss available options.
Segment enforces a data retention period of up to 3 years for Business Tier customers. Segment **no longer supports** unlimited data retention, but continues to honor any limited, previously agreed upon retention period. If your business requires a longer retention period, please contact your sales team to discuss available options.

### Data retention period

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