Draft MCP for customer service

[koladev32]

No description provided.

[ritza-publishing-assistant]

https://github.com/ritza-co/speakeasy-developer-docs/blob/draft/mcp-for-customer-service/mcp/use-cases/mcp-for-customer-service/index.mdx (2067)

Total word count: 2067

[ritza-publishing-assistant]

https://github.com/ritza-co/speakeasy-developer-docs/blob/draft/mcp-for-customer-service/mcp/use-cases/mcp-for-customer-service/index.mdx (1177)

Total word count: 1177

[ritza-publishing-assistant]

https://github.com/ritza-co/speakeasy-developer-docs/blob/draft/mcp-for-customer-service/mcp/use-cases/mcp-for-customer-service/index.mdx (

• Front matter: (description: Learn how to use Gram to host MCP servers for internal APIs, creating automated workflows that connect Claude to your existing tools.) – The description refers to “Gram” and “Claude” without clarifying their roles; while not a strict error, it may confuse readers expecting consistent naming.
• Paragraph under “Introduction”: (…handle more customer complaints. What if you could help more customers faster…) – “customer complaints” and “customers” are used interchangeably and may be inconsistent in tone.
• Prerequisites section: (…Access to Zendesk and Slack accounts.) – “Slack” is capitalized, which is consistent, but later in the MCP config “SlackMCPServer” is used; consider ensuring naming consistency (e.g. “Slack MCP Server” vs “SlackMCPServer”).
• Link inconsistency: (Under “Setting Up Zendesk and Slack”: “Using Zendesk with MCP”) – Unlike the Slack guide link which begins with a forward slash, the Zendesk guide link is missing a leading “/”, which might affect routing.
• Inline command formatting: (…by running the following commandngrok http 127.0.0.1:8000…) – There is no space between “command” and the inline code block; a space should be added for clarity.
• JSON config – GRAM_KEY value: ( "GRAM_KEY": "Bearer <your-key-here>" ) – The use of backticks inside the quoted string is unconventional; it may be clearer to remove them and use “Bearer ” instead.
• Consistent API naming: (“License API” vs. “internal API” vs. “internal License API”) – The document uses varying terms for the API; standardizing the term (e.g. always “License API”) would avoid potential confusion.)