FlowFix automates the elaboration, triage, and assignment of incoming issues using AI agents and intelligent workflows—so your team can focus on solving, not sorting.
FlowFix is an intelligent ticketing platform designed to streamline issue management for professional teams. It transforms unstructured user-reported issues into detailed, categorized tickets using Gemini-powered AI agents, and assigns them to the most relevant team members through a smart workflow engine.
The system is built on the MERN stack, uses agentic AI pipelines for modular processing, and integrates Inngest for robust background workflows and Arcject for rate-limiting and stability.
- 🔍 AI Elaboration – Converts vague issue statements into actionable, context-rich tickets using Gemini
- 🧠 Agentic Pipelines – Modular AI processing for elaboration, classification, and prioritization
- ⚙️ Auto Assignment – Role- and workload-based dynamic assignment of tickets
- 🔄 Asynchronous Workflows – Managed with Inngest for reliability and scale
- 🛡️ Rate Limiting – Arcject integration to control abuse and traffic spikes
- 🖥️ Modern Dashboard – Clean, responsive React UI for managing and tracking issues
| Tech | Purpose |
|---|---|
| MongoDB | Persistent storage for users and tickets |
| Express.js | Backend APIs |
| React.js | Frontend dashboard |
| Node.js | Server-side logic |
| Gemini | AI model for elaboration and classification |
| Inngest | Workflow orchestration |
| Arcject | Rate limiting and request control |
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Issue Submission
A user submits a simple issue or request via the frontend form. -
AI Elaboration Pipeline
Gemini generates:- Context-rich elaboration
- Suggested category and priority
- Structured metadata for routing
-
Workflow Execution via Inngest
- Determines the best available team member
- Assigns the ticket accordingly
- Notifies the assigned moderator
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Ticket Management
Tickets are visible in dashboards for tracking, updating, and resolution.