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@hilram7 hilram7 commented Dec 19, 2025

Summary

Initializes the Change Tracker knowledge base folder and migrates 4 existing KB articles from the general KB section. This is the first phase of an ongoing project to consolidate all Change Tracker documentation into a dedicated KB section.

Changes Made

  • Added _category_.json configuration for Change Tracker KB folder
  • Moved 4 articles from general KB to Change Tracker KB:
    • audit-and-logging/ (1 article)
      • corrupt-errorevent-in-event-reports.md
    • database-and-diagnostics/ (1 article)
      • disk_space_occupied_by_core._files_in_gen_7_agent_servers.md
    • troubleshooting-and-errors/ (2 articles)
      • rolling-log_fix_error_nnt.hub.serviceclient.hubadapter_-_certificate_thumbprint_does_not_match_trust.md
      • rolling-log_fix_hub_connection_failed._403_server_message_ip_address_blocked_loginfailures.md

Files Changed

  • 5 files: 4 articles moved from general KB to changetracker KB, 1 category configuration added

Project Status

🚧 Work in Progress - This PR represents the initial phase of Change Tracker KB consolidation. The majority of Change Tracker articles are not yet imported and will be added in subsequent phases.

Testing

  • Branch rebased onto latest dev
  • Server build completed successfully
  • Navigation and links verification still needed (to be completed after repository rebuild)
  • Additional Change Tracker articles to be imported in future PRs

Notes

Full testing of navigation structure and internal links will be completed after the repository rebuild on December 19. Additional Change Tracker KB articles will be added as the project progresses.

Hilary Ramirez added 3 commits December 19, 2025 04:48
Moved from docs/kb/general/troubleshooting-and-errors/ to docs/kb/changetracker/troubleshooting-and-errors/:
- Rolling-Log Fix: Hub Connection Failed (403)
  - Changed product tag from 'general' to 'change-tracker'
  - Updated password reference from 'passWord121' to '<YourAgentPassword>'

- Rolling-Log Fix: Certificate Thumbprint Mismatch
  - Changed product tag from 'general' to 'change-tracker'
  - Removed unnecessary password steps per expert feedback
  - Updated HubDetails.xml example to show encrypted password format

These articles are Change Tracker-specific and were incorrectly
tagged as general. Discovered during general folder audit.

SME approval: Ben Richmond (Tech Lead)
- "Still valid. The default password can be changed or redacted, if needed."
- "Steps to remove encrypted password etc. are not required so can be removed."

Reference: KB Revision Master Plan v2.0 - Category 5A
Moved from docs/kb/general/ to docs/kb/changetracker/:
- corrupt-errorevent-in-event-reports.md
  - Moved from audit-and-logging to changetracker/audit-and-logging
  - Changed product tag from 'general' to 'change-tracker'
  - About Change Tracker ErrorEvent issues and Gen 7 Agent troubleshooting

- disk_space_occupied_by_core._files_in_gen_7_agent_servers.md
  - Moved from database-and-diagnostics to changetracker/database-and-diagnostics
  - Changed product tag from 'general' to 'change-tracker'
  - About Gen 7 Agent core dump files (Gen 7 Agent is Change Tracker-specific)

These articles are Change Tracker-specific and were incorrectly
tagged as general. Discovered during additional general folder audit.

Reference: KB Revision Master Plan v2.0 - Category 5A
Create _category_.json for proper navigation and sidebar display
in Docusaurus for the changetracker KB folder.

Reference: KB Revision Master Plan v2.0 - Category 5A
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2 participants