Reorganize Password Reset KB into 7 categorized folders and Add KB to Side Bar

docs/kb/passwordreset/_category_.json

@@ -1,6 +1,10 @@
 {
-  "label": "Troubleshooting Articles",
+  "label": "Knowledge Base",
   "position": 999,
   "collapsed": true,
-  "collapsible": true
+  "collapsible": true,
+  "link": {
+    "type": "doc",
+    "id": "index"
+  }
 }

docs/kb/passwordreset/customization-of-logon-prompt-extension.md → docs/kb/passwordreset/configuration-and-customization/customization-of-logon-prompt-extension.md

@@ -44,9 +44,9 @@ All values are string values (`REG_SZ`):
 - `LogonCaption` — this value replaces the header of the Logon Prompt Extension password reset wizard
 - `MainCaption` — this value replaces the header of the Enrollment wizard
 
-![User-added image](./images/ka04u00000116Nm_0EM700000004xhy.png)
+![User-added image](../0-images/ka04u00000116Nm_0EM700000004xhy.png)
 
-![User-added image](./images/ka04u00000116Nm_0EM700000004xi3.png)
+![User-added image](../0-images/ka04u00000116Nm_0EM700000004xi3.png)
 
 ---
 
@@ -65,9 +65,9 @@ String values (`REG_SZ`):
 - `LPE_AccountRemark` — replaces the example text under the field used to enter the account name
 - `Predefine_Domain` — this value sets a predefined domain name that will be used
 
-![User-added image](./images/ka04u00000116Nm_0EM700000004xiD.png)
+![User-added image](../0-images/ka04u00000116Nm_0EM700000004xiD.png)
 
-![User-added image](./images/ka04u00000116Nm_0EM700000004xiI.png)
+![User-added image](../0-images/ka04u00000116Nm_0EM700000004xiI.png)
 
 ### DWORD values
 
@@ -99,4 +99,4 @@ Set `PRM_CurrentUserLanguage` to one of the following values:
 | sk    | Slovak               |
 | zh    | Traditional Chinese  |
 
-![User-added image](./images/ka04u00000116Nm_0EM700000004xhe.png)
+![User-added image](../0-images/ka04u00000116Nm_0EM700000004xhe.png)

docs/kb/passwordreset/how-to-change-default-language-of-the-self-service-portal.md → docs/kb/passwordreset/configuration-and-customization/how-to-change-default-language-of-the-self-service-portal.md

@@ -29,7 +29,7 @@ To change the language used on the portal by default please do the following:
 2. Edit the **locale.asp** file
 3. Change line 112 to `var langsDict, defLang = "%langcode%"` (substitute `en` with the desired language code)
 
-![User-added image](./images/ka04u00000116cJ_0EM70000000ts5W.png)
+![User-added image](../0-images/ka04u00000116cJ_0EM70000000ts5W.png)
 
 4. Save the changes and execute an IIS reset in a command prompt with the following command: `iisreset`
 

docs/kb/passwordreset/how-to-configure-website-accessibility-using-server-hostname-only.md → docs/kb/passwordreset/configuration-and-customization/how-to-configure-website-accessibility-using-server-hostname-only.md

@@ -35,4 +35,4 @@ Follow the steps below to configure Netwrix Password Reset to redirect a site to
 
 2. Select **Default web site** and click **Advanced Settings...** in the right pane.
 
-   ![User-added image](./images/ka0Qk0000002mmv_0EMQk000003xxC1.png)
+   ![User-added image](../0-images/ka0Qk0000002mmv_0EMQk000003xxC1.png)

docs/kb/passwordreset/how-to-localize-password-manager.md → docs/kb/passwordreset/configuration-and-customization/how-to-localize-password-manager.md

@@ -28,7 +28,7 @@ Each language has a separate localization file.
 
 Localization files are stored in the **Web_SSLocals** folder in the program installation directory (by default - `C:\Program Files (x86)\Netwrix Password Manager\Web_SSLocals`)
 
-![User-added image](./images/ka04u00000116S9_0EM700000005OBk.png)
+![User-added image](../0-images/ka04u00000116S9_0EM700000005OBk.png)
 
 To add a language, create a copy of `en.asp`, then rename it to `%language code%.asp` and edit.
 
@@ -39,7 +39,7 @@ To add a language, create a copy of `en.asp`, then rename it to `%language code%
    - `strLangID=`%language code%`  (NOTE: Must correspond with the asp file name)`
    - `strLangDispName=`%language name%``
 
-![User-added image](./images/ka04u00000116S9_0EM700000005OBp.png)
+![User-added image](../0-images/ka04u00000116S9_0EM700000005OBp.png)
 
 3. Then substitute all English phrases with their equivalents in the desired language.
 4. After you finish, save changes and execute `iisreset` from the command line.

docs/kb/passwordreset/load-balancing-cluster-for-password-manager.md → docs/kb/passwordreset/deployment-and-infrastructure/load-balancing-cluster-for-password-manager.md

@@ -39,23 +39,23 @@ How to setup a load balancing cluster for Netwrix Password Reset
    2. In the **Host** field specify a name of a machine that is to be part of the new cluster, click **Connect**
    3. Select the network Interface that will be used to build a cluster, click **Next**
 
-![User-added image](./images/ka04u00000116bU_0EM70000000554p.png)
+![User-added image](../0-images/ka04u00000116bU_0EM70000000554p.png)
 
 4. In the **New Cluster: Cluster IP addresses** window click **Add** and specify the IP address and subnet mask that will be used to access the cluster. Click **OK**, then **Next**.
 
-![User-added image](./images/ka04u00000116bU_0EM70000000554u.png)
+![User-added image](../0-images/ka04u00000116bU_0EM70000000554u.png)
 
 5. In the **New cluster: Cluster Parameters** window verify cluster IP, specify cluster internet name and cluster operational mode. Click **Next.**
 
    **Note:** For servers with only one network interface set **Multicast.**
 
-![User-added image](./images/ka04u00000116bU_0EM70000000554z.png)
+![User-added image](../0-images/ka04u00000116bU_0EM70000000554z.png)
 
 6. In the **New cluster: Port rules** window click **Finish**.
 
    **Note:** By default all traffic (on all protocols and ports) is equally divided between all cluster nodes. If you want to load-balance requests on a specific protocol or port, in the **New cluster: Port rules** window highlight the rule and click **Modify**.
 
-![User-added image](./images/ka04u00000116bU_0EM700000005554.png)
+![User-added image](../0-images/ka04u00000116bU_0EM700000005554.png)
 
 7. Right-click the newly created cluster in the left pane and select **Add host to cluster** and add more nodes if needed.
 

docs/kb/passwordreset/automatic-enrollment-failed-unknown-error.md → docs/kb/passwordreset/enrollment-and-user-setup/automatic-enrollment-failed-unknown-error.md

@@ -25,7 +25,7 @@ knowledge_article_id: kA00g000000H9XwCAK
 # Automatic enrollment failed: Unknown error
 
 I get the following error in **Enrollment wizard**.  
-![User-added image](./images/ka04u00000116c4_0EM700000004yFv.png)
+![User-added image](../0-images/ka04u00000116c4_0EM700000004yFv.png)
 
 ---
 
@@ -48,9 +48,9 @@ It can happen due to several reasons but the most common reasons for this error
    The key 1 is determined by Group policy. If there is no PRM_Serer value in the key 1, then the value from the key 2 is used.
 
    Make sure that the specified value has correct URL.  
-   ![User-added image](./images/ka04u00000116c4_0EM700000004yGF.png)
+   ![User-added image](../0-images/ka04u00000116c4_0EM700000004yGF.png)
 
 2. Verify SSL settings.
    - Make sure you are able to browse to the Netwrix Password Reset Self-service portal without any warnings. Please refer to [this article](https://kb.netwrix.com/610) if there are warnings.
    - Make sure that SSL settings for PM virtual directory are set to **Ignore client certificates**  
-   ![User-added image](./images/ka04u00000116c4_0EM7000000050oO.png)
+   ![User-added image](../0-images/ka04u00000116c4_0EM7000000050oO.png)

docs/kb/passwordreset/automatic-user-enrollment-failed-not-found-404.md → docs/kb/passwordreset/enrollment-and-user-setup/automatic-user-enrollment-failed-not-found-404.md

@@ -24,7 +24,7 @@ knowledge_article_id: kA00g000000H9biCAC
 
 The following error occurs after installation of Netwrix Password Reset.
 
-![User-added image](./images/ka04u00000116c8_0EM7000000052RW.png)
+![User-added image](../0-images/ka04u00000116c8_0EM7000000052RW.png)
 
 ---
 
@@ -42,4 +42,4 @@ The 404 error code means that there are no portals at the specified URL.
    1. `HKLMSoftware[Wow6432Node]PoliciesNetWrixPassword Manager`
    2. `HKLMSoftware[Wow6432Node]NetWrixPassword Manager Self-Service client (is used if there is no value in the 1st key)`
 
-   ![User-added image](./images/ka04u00000116c8_0EM7000000052KG.png)
+   ![User-added image](../0-images/ka04u00000116c8_0EM7000000052KG.png)

docs/kb/passwordreset/error-can-t-resolve-username-in-the-local-secret-questions-cache.md → docs/kb/passwordreset/enrollment-and-user-setup/error-can-t-resolve-username-in-the-local-secret-questions-cache.md

@@ -27,7 +27,7 @@ knowledge_article_id: kA00g000000H9bfCAC
 
 You see the following error in the client (logon prompt extension) after entering username and clicking **Next**:
 
-![User-added image](./images/ka04u00000116bh_0EM7000000052Jh.png)
+![User-added image](../0-images/ka04u00000116bh_0EM7000000052Jh.png)
 
 ---
 
@@ -48,7 +48,7 @@ First, make sure that the client is pointed to the correct Password Manager Self
 1. `HKLMSoftware[Wow6432Node]PoliciesNetWrixPassword Manager`
 2. `HKLMSoftware[Wow6432Node]NetWrixPassword Manager Self-Service client (is used if there is no value in the 1st key)`
 
-![User-added image](./images/ka04u00000116bh_0EM7000000052KG.png)
+![User-added image](../0-images/ka04u00000116bh_0EM7000000052KG.png)
 
 - If the server URL value is correct, but the server is temporarily unavailable, the error is expected for users who enrolled via web.
 - If you need an option to reset the password in disconnected mode, enroll through the Enrollment wizard locally from the machine.

docs/kb/passwordreset/error-no-mapping-between-account-names-and-security-ids-was-done.md → docs/kb/passwordreset/enrollment-and-user-setup/error-no-mapping-between-account-names-and-security-ids-was-done.md

@@ -47,10 +47,10 @@ Verify all possible reasons mentioned above:
 - Click **Advanced** and go to **Effective Permissions** tab
 - Specify the name of the service account and check effective permissions
 
-![User-added image](./images/ka04u00000116eK_0EM700000004y5b.png)
+![User-added image](../0-images/ka04u00000116eK_0EM700000004y5b.png)
 
 3. In Active Directory Users and Computers, open the required account`s **Properties** dialog, switch to the **Delegation** tab and select the **Trust this computer for delegation to any service (Kerberos only)** option.
 
-![User-added image](./images/ka04u00000116eK_0EM700000004y5W.png)
+![User-added image](../0-images/ka04u00000116eK_0EM700000004y5W.png)
 
 4. Try to delete the computer from your domain and then add it back.

docs/kb/passwordreset/the-enrollment-wizard-starts-every-time-a-user-logs-in.md → docs/kb/passwordreset/enrollment-and-user-setup/the-enrollment-wizard-starts-every-time-a-user-logs-in.md

@@ -40,11 +40,11 @@ If you are using single server installation, make sure that the `gina_set_answer
 4. Select `gina_set_answers.asp` (or `gina_set_answers_anonymous.asp` respectively) from the list
 5. Right-click it and select **Switch to Features view**
 
-![User-added image](./images/ka04u00000116eO_0EM700000004xJ3.png)
+![User-added image](../0-images/ka04u00000116eO_0EM700000004xJ3.png)
 
 6. Select **Authentication** under IIS group
 7. Make sure **Windows authentication** is **Enabled** and all other are Disabled
 
-![User-added image](./images/ka04u00000116eO_0EM700000004xJI.png)
+![User-added image](../0-images/ka04u00000116eO_0EM700000004xJI.png)
 
 NOTE. For DMZ setup, `gina_set_answers.asp` should have **all** authentication types set to **Disabled**. `gina_set_answers_anonymous.asp` should only have **Windows authentication** set to **Enabled** and all other types of authentication set to **Disabled**.

docs/kb/passwordreset/index.md

@@ -1,18 +1,32 @@
 ---
 title: "Password Reset Knowledge Base"
-description: "Password Reset knowledge base articles and troubleshooting guides"
+description: "Knowledge base articles for Netwrix Password Reset (versions 3.3 and 3.23)"
 slug: passwordreset
 ---
 
 # Password Reset Knowledge Base
 
-Welcome to the Password Reset knowledge base. Browse our collection of troubleshooting guides, configuration instructions, and best practices.
+Welcome to the Netwrix Password Reset knowledge base. This section contains troubleshooting guides, configuration instructions, best practices, and reference materials for Password Reset versions 3.3 and 3.23.
 
-Use the search function above to find specific articles or browse through all Password Reset KB articles in this section.
+## Browse by Category
+
+- **Enrollment and User Setup** - User enrollment workflows, enrollment errors, and onboarding processes
+- **Portal Access and Authentication** - Portal login issues, session management, and authentication troubleshooting
+- **Configuration and Customization** - System configuration, localization, language settings, and UI customization
+- **Security and Administration** - Security configurations, permissions, certificates, and administrative operations
+- **Reporting and Monitoring** - Report generation, data console usage, and monitoring capabilities
+- **Deployment and Infrastructure** - Load balancing, clustering, migration, and infrastructure setup
+- **Integrations and Notifications** - Email/SMTP configuration, SMS verification, and third-party integrations
+
+## Quick Links
+
+- [Password Reset Documentation](https://docs.netwrix.com/docs/passwordreset/)
+- [Netwrix Support](https://www.netwrix.com/support.html)
+- [Product Downloads](https://www.netwrix.com/downloads.html)
 
 ## Need Help?
 
 If you can't find what you're looking for:
 1. Use the search function above
 2. Check the main Password Reset documentation
-3. Contact [Netwrix support](https://www.netwrix.com/support.html)
+3. Contact [Netwrix Support](https://www.netwrix.com/support.html)

docs/kb/passwordreset/how-to-use-twilio-cli-with-netwrix-password-reset-sms-verification.md → docs/kb/passwordreset/integrations-and-notifications/how-to-use-twilio-cli-with-netwrix-password-reset-sms-verification.md

@@ -40,7 +40,7 @@ The Twilio CLI allows to manage phone numbers, call Twilio APIs, and test webhoo
    1. **Account SID**
    2. **Auth Token**
 
-   ![Group 115 (1).png](./images/ka04u00000116uq_0EM4u000008LdZI.png)
+   ![Group 115 (1).png](../0-images/ka04u00000116uq_0EM4u000008LdZI.png)
 
 8. In Netwrix Password Reset SMS Verification Settings, setup **Command** and **Parameter**
 

docs/kb/passwordreset/an-error-occured-on-the-server-when-processing-the-url.md → docs/kb/passwordreset/portal-access-and-authentication/an-error-occured-on-the-server-when-processing-the-url.md

@@ -26,7 +26,7 @@ knowledge_article_id: kA00g000000H9aXCAS
 
 When a user tries to browse to the self-service portal they receive an error message that an error occurred on the server when processing the URL.
 
-![User-added image](./images/ka04u00000116cx_0EM700000005ODC.png)
+![User-added image](../0-images/ka04u00000116cx_0EM700000005ODC.png)
 
 ---
 
@@ -46,13 +46,13 @@ The most common reason is access permission issues. For example, if some files a
 
 1. Run IIS, and select the web site that Netwrix Password Reset is installed to.
 
-   ![User-added image](./images/ka04u00000116cx_0EM700000005ODW.png)
+   ![User-added image](../0-images/ka04u00000116cx_0EM700000005ODW.png)
 
 2. Select the **ASP** feature in the central pane.
 
 3. Expand **Debugging Properties** and set **Send errors to browser** to **True**.
 
-   ![User-added image](./images/ka04u00000116cx_0EM700000005ODb.png)
+   ![User-added image](../0-images/ka04u00000116cx_0EM700000005ODb.png)
 
 ## Disable user-friendly errors in Internet Explorer
 

docs/kb/passwordreset/cannot-login-the-helpdesk-and-admin-portal.md → docs/kb/passwordreset/portal-access-and-authentication/cannot-login-the-helpdesk-and-admin-portal.md

@@ -25,7 +25,7 @@ knowledge_article_id: kA00g000000H9aeCAC
 
 When trying to access the Admin or Helpdesk portal, in both cases you receive an IIS login prompt that you are unable to get past.
 
-![User-added](./images/ka04u00000116eiAAA_1.png)
+![User-added](../0-images/ka04u00000116eiAAA_1.png)
 
 You have verified that username and password are correct.
 
@@ -53,7 +53,7 @@ To resolve the issue please verify the following:
    3. In the **Properties** dialog, open the **Directory Security** tab, and select **Edit** for **Authentication and Access Control**.
    4. In the **Authentication Methods** dialog, select either the **Integrated Windows authentication** box or **Basic authentication** (password is sent in clear text), and clear all other authentication options for Authentication access.
 
-![User-added](./images/ka04u00000116eiAAA_2.png)
+![User-added](../0-images/ka04u00000116eiAAA_2.png)
 
 To ensure the required settings are enabled in **IIS7**, do the following:
 
@@ -63,7 +63,7 @@ b) In the Manager central pane, double-click the **Authentication** option.
 
 c) In the Authentication list, enable either the **Windows Authentication** option or **Basic Authentication**, and disable all other authentication options.
 
-![User-added](./images/ka04u00000116eiAAA_3.png)
+![User-added](../0-images/ka04u00000116eiAAA_3.png)
 
 3. The account you are using has READ access to the physical directory of the Web-portal (by default `C:Program Files (x86)Netwrix Password Manager`).
 
@@ -72,4 +72,4 @@ c) In the Authentication list, enable either the **Windows Authentication** opti
    2. In the **Internet Properties** dialog, open the **Connections** tab and click the **LAN settings** button.
    3. Make sure the **Use a proxy server for your LAN** option is not enabled. Otherwise, make sure the **Bypass proxy server for local addresses** option is enabled too; in this case the Help-Desk portal must be a member of the **Local intranet zone**, or specified as an exception.
 
-![User-added](./images/ka04u00000116eiAAA_4.png)
+![User-added](../0-images/ka04u00000116eiAAA_4.png)

docs/kb/passwordreset/session-expired.md → docs/kb/passwordreset/portal-access-and-authentication/session-expired.md

@@ -23,7 +23,7 @@ knowledge_article_id: kA00g000000H9anCAC
 
 A user receives a Session expired message when trying to reset their password using the Self-Service portal.
 
-![User-added image](./images/ka04u00000116eY_0EM700000005OD2.png)
+![User-added image](../0-images/ka04u00000116eY_0EM700000005OD2.png)
 
 ## Cause
 

docs/kb/passwordreset/report-could-not-be-downloaded.md → docs/kb/passwordreset/reporting-and-monitoring/report-could-not-be-downloaded.md

@@ -25,11 +25,11 @@ knowledge_article_id: kA00g000000H9aUCAS
 
 While downloading a report from the Netwrix Password Reset Helpdesk portal, no error messages are displayed but the report can not be downloaded.
 
-![User-added image](./images/ka04u00000116ed_0EM700000005b6x.png)
+![User-added image](../0-images/ka04u00000116ed_0EM700000005b6x.png)
 
 Reports are actually generated as html files. To make them available for download, Password Manager saves them in .csv format in the Helpdesk physical path folder (by default `C:\Program Files (x86)\Netwrix Password Manager\Web`)
 
-![User-added image](./images/ka04u00000116ed_0EM700000005b7b.png)
+![User-added image](../0-images/ka04u00000116ed_0EM700000005b7b.png)
 
 If the time period (for the Activity Report) or Number of users in monitored domains are large, then report files might be several megabytes in size.
 
@@ -46,6 +46,6 @@ In order to do it:
 5. Change **Response Buffering Limit** to `10485760` (10 MB) or more
 6. Click **Apply** under **Actions** at the top of the right pane
 
-![User-added image](./images/ka04u00000116ed_0EM700000005b7g.png)
+![User-added image](../0-images/ka04u00000116ed_0EM700000005b7g.png)
 
 If the above does not help, try restarting IIS with the `iisreset` command after making the changes.

docs/kb/passwordreset/reports-available-within-password-manager.md → docs/kb/passwordreset/reporting-and-monitoring/reports-available-within-password-manager.md

@@ -24,11 +24,11 @@ knowledge_article_id: kA00g000000H9ddCAC
 
 Password Manager has two reports that might be useful for monitoring: the **User Activity report**, which shows all activities of a user within the application — enrollment, successful and failed password reset and change attempts, unlock operations — between two specified dates; and the **User Enrollment report**, which queries all users of all managed domains and shows if they are enrolled or not. The enrollment report also shows the OU that a user belongs to and the e-mail address specified during enrollment (the e-mail address is only requested if the Additional authentication feature is enabled). Reports can be generated online, or downloaded in `.csv` format.
 
-[![User-added image](./images/ka04u00000116SD_0EM700000005OFh.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xe0Q&feoid=00N700000032Pj2&refid=0EM700000005OFh)
+[![User-added image](../0-images/ka04u00000116SD_0EM700000005OFh.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xe0Q&feoid=00N700000032Pj2&refid=0EM700000005OFh)
 
 To get to the Reports page:
 
 1. Log in to the Helpdesk portal.
 2. Click the **Reports** button under **Summary**.
 
-[![User-added image](./images/ka04u00000116SD_0EM700000005OFm.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xe0Q&feoid=00N700000032Pj2&refid=0EM700000005OFm)
+[![User-added image](../0-images/ka04u00000116SD_0EM700000005OFm.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xe0Q&feoid=00N700000032Pj2&refid=0EM700000005OFm)

docs/kb/passwordreset/error-access-denied-or-insufficient-permissions.md → docs/kb/passwordreset/security-and-administration/error-access-denied-or-insufficient-permissions.md

@@ -25,7 +25,7 @@ knowledge_article_id: kA00g000000H9akCAC
 
 When a user tries to reset the password via Self-Service portal they receive  "Access Denied" error or "Insufficient permissions"
 
-![User-added image](./images/ka04u00000116eU_0EM700000005OEF.png)
+![User-added image](../0-images/ka04u00000116eU_0EM700000005OEF.png)
 
 ---
 
@@ -59,4 +59,4 @@ To resolve the issue:
    1. Start **Server Manager a**nd find the user account in **Active Directory Users and Computers**, right-click the user and select **Properties**.
    2. On the **Account** tab in the **Account options** list, make sure that **User cannot change password** is NOT selected.
 
-   ![User-added image](./images/ka04u00000116eU_0EM700000004xbM.png)
+   ![User-added image](../0-images/ka04u00000116eU_0EM700000004xbM.png)

sidebars/passwordreset/3.23.js

@@ -1,17 +1,16 @@
-// DIAGNOSTIC TEST: const generateKBSidebar = require('../../src/utils/generateKBSidebar');
+const generateKBSidebar = require('../../src/utils/generateKBSidebar');
 
 module.exports = {
   sidebar: [
     {
       type: 'autogenerated',
       dirName: '.',
     },
-    // DIAGNOSTIC TEST: Comment out entire KB section
-    // {
-    //   type: 'category',
-    //   label: 'Knowledge Base',
-    //   collapsed: true,
-    //   items: generateKBSidebar('passwordreset')
-    // },
+    {
+      type: 'category',
+      label: 'Knowledge Base',
+      collapsed: true,
+      items: generateKBSidebar('passwordreset')
+    },
   ],
 };