Lantern Pro

Lantern Pro

Redeeming Lantern Pro License/Activation Codes

1. On a device not currently logged in, select the "Upgrade to Pro" button from the home screen
2. Select the 3-dot menu icon on the top right of the screen
3. Select the "Lantern Pro License" option
4. Enter an email, or select the "Continue with Google" or "Continue with Apple" option if applicable (Note: If you have a pro account, simply go back to the menu and select sign in instead)
5. Enter the confirmation code sent to your email (Does not apply to "Continue with Google" or "Continue with Apple" options)
6. Copy and paste the 25-digit Lantern Pro License code into the text box, and select "Activate Lantern Pro"

Setting and Resetting Lantern Pro Password

With version 9, we have introduced a new login option that allows users to authorize devices using their email and a password of their choice. To set a password, follow the instructions below:

1. Select "Sign in" from the menu on the home screen
2. Enter your Lantern Pro email address
3. Select "Forgot Password"
4. Follow the instructions on the screen and in your email inbox
5. Log in to Lantern Pro using the same Lantern Pro email address and new password

Report a Payment Problem

If a payment went through but your account is not showing Pro, or you were charged unexpectedly, contact us through the in-app issue report (Submit an Issue Report) or by email to support@lantern.io. Including all of the following helps us find your payment quickly:

• How you paid: card, Alipay, Apple App Store, or Google Play
• The email address you used at purchase (or with Google/Apple sign-up, that account's email)
• The approximate date of the purchase
• The order or transaction ID from your receipt

Note

Alipay payment records are only available to us for 21 days after purchase, so please report Alipay payment problems as soon as possible.

Request a Refund

Our refund policy is section 4.4 of our Terms of Service. If something is not working, contact support first so we can try to fix the problem.

• Purchased with card or Alipay: email support@lantern.io with your receipt and the details listed in Report a Payment Problem
• Purchased through the Apple App Store: Apple processes these payments, so refunds are requested from Apple at https://reportaproblem.apple.com
• Purchased through Google Play: contact support@lantern.io with your Google Play order number (starts with GPA)