An intelligent and automated ticket platform that uses AI to classify, prioritize, and assign support tickets based on skills and urgency.
- Auto-categorizes support tickets using AI
- Dynamically sets priority based on ticket content
- Suggests helpful notes for better handling
- Tags required skills for accurate assignment
- Automatically assigns tickets to suitable moderators
- Fallback to admin if no skill match found
- Regex-based skill matching logic
- User roles: User, Moderator, Admin
- Skill tagging for moderators
- JWT-based secure authentication
- Event-driven flow via Inngest
- Automated email alerts for assignments
- Background AI tasks run independently
| Category | Tools Used |
|---|---|
| Backend | Node.js, Express |
| Database | MongoDB |
| Auth | JWT |
| Background Jobs | Inngest |
| AI Integration | Google Gemini API |
| Nodemailer + Mailtrap | |
| Dev Utility | Nodemon |
- Node.js v14+
- MongoDB instance
- Google Gemini API Key
- Mailtrap credentials (for testing email)
git clone https://github.com/your-username/your-repo.git
cd ai-ticket-assistant