Installation & Requirements

Scripts in this repository require PowerShell 7. See this article for help installing PowerShell 7.

Run git clone https://github.com/JustServe-Resources/Zendesk-PowerShell in the Terminal to save a copy of this.

Add ls <cloned folder> -filter "*.ps1" | %{import-module $_} to your PowerShell profile. For help creating a PowerShell profile, see this article.

Escalating Incidents to Community Posts via Copilot

You can easily escalate an incident to a community post (and immediately generate a linked Problem ticket) by using New-ProblemFromNewCommunityPost alongside our Copilot agent.

1. First, grab the context of the incident ticket and copy it to your clipboard:

   Get-TicketComments -TicketId 14882 -CopyToClipboard

   (Replace 14882 with the actual incident Ticket ID)
2. Open the Zendesk Copilot agent.
3. Paste the clipboard contents to the agent and ask it to generate an HTML snippet summarizing the issue for a Zendesk community post.
4. Copy the generated HTML snippet and pass it into the wrapper function:

   New-ProblemFromNewCommunityPost -Title "Brief Issue Title" -Details "<HTML_snippet_from_Copilot>"

5. Follow the manual on-screen instructions output by the script to finalize the newly created problem ticket.