[feature]: Add Zendesk Workforce Management (WFM) SDK entry point#62
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[feature]: Add Zendesk Workforce Management (WFM) SDK entry point#62
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Implement the WorkforceManagement entry point with full support for the WFM API (EAP): Activities, Reports, Shifts, Time Off, and Teams. Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
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monteiroliveira
requested changes
Mar 23, 2026
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| @dataclass(frozen=True, slots=True) | ||
| class FetchShiftsCmd: | ||
| startDate: str |
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Atributos não estão em snake case.
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Prefácio
Implementação do novo entry point
WorkforceManagementpara a API de Workforce Management (WFM) do Zendesk (EAP). Suporta 5 recursos: Activities, Reports, Shifts, Time Off e Teams.CHANGELOG
Adicionado
WorkforceManagementexportado delibzapilist(start_time),list_with_relationships(start_time)— timeline de atividades dos agentesget_data(template_id, start_time, end_time),get_data_with_relationships(...)— dados de relatórios WFMfetch(start_date, end_date, agent_ids?, published?, page?)— turnos dos agenteslist(filters...),import_time_off(entries)— folgas e ausênciasrestore,bulk_add_agents,bulk_remove_agents— gestão de equipesNotas
/wfm/public/api/v1/e/wfm/l5/api/v2/)startTimeno metadata (diferente do padrão Zendesk cursor/offset)BACKLOG
ISSUES
Nenhuma issue relacionada.
REQUISITOS
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