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Establish an SLA #16

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@richkingsford

@alexsb ARUP requires an SLA for this product. It seems best if SCI owns this SLA since it's the owner - do you agree?

Does SCI have a standard SLA we could use?

Might http://www.slatemplate.com/ work as a template?

I'm happy to draft one if you have instruction on where to start.

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