"Purchased" and "Available" columns of ticket table are not updated

[mihob]

Describe the bug

It looks like the columns ‘Available’ and ‘Purchased’ of the tickets table are not updated.

The two highlighted tickets in the screenshot should have values greater than 0, as several of these tickets have already been purchased.

Steps to reproduce

Craft CMS version

5.5.2

Plugin version

3.0.3

Multi-site?

Yes

Additional context

No response

[engram-design]

Can you check on your Ticket Types' "Seats Per Ticket" setting? I believe there was a bug in ec3db3d where this was being set to 0, and not 1, which might be the cause of this one. I didn't add a migration to address all ticket types, so if they were created before the 3.0.3 release, it might be effected.

[mihob]

Yes thanks, that fixed the problem!

Since my ticket types were migrated, the field was not included in the field layout.

[niektenhoopen]

+1 This bug was haunting me for months. Just found out that all seatsPerTicket values were 0 or null.

Can you somewhere reference this in the docs under a troubleshoot section?