From e27dcc5cbb1a227356451d231f638bb0d3bd9741 Mon Sep 17 00:00:00 2001 From: Cursor Agent Date: Wed, 1 Apr 2026 12:26:43 +0000 Subject: [PATCH] docs: add inbox timeline reputation activity guidance for REP-2540 Co-authored-by: Haley --- docusaurus/docs/business-app/conversations/index.mdx | 5 +++++ 1 file changed, 5 insertions(+) diff --git a/docusaurus/docs/business-app/conversations/index.mdx b/docusaurus/docs/business-app/conversations/index.mdx index 3aeb96d0..85b8a5a7 100644 --- a/docusaurus/docs/business-app/conversations/index.mdx +++ b/docusaurus/docs/business-app/conversations/index.mdx @@ -47,6 +47,11 @@ Every Business App account includes these messaging capabilities: - Everyone can view and participate in customer conversations - Collaborative customer experience delivery +### **Inbox timeline activity** +- The Conversations inbox timeline includes both customer messages and system-generated activity updates. +- Reputation activity appears in the timeline when available, including **NPS feedback** and **review matched** events. +- This gives teams additional context in the same thread while keeping regular messaging workflows unchanged. + ## Pro Features (Upgrade) Conversations AI Pro unlocks advanced features: