diff --git a/docusaurus/docs/business-app/conversations/index.mdx b/docusaurus/docs/business-app/conversations/index.mdx
index 3aeb96d0..85b8a5a7 100644
--- a/docusaurus/docs/business-app/conversations/index.mdx
+++ b/docusaurus/docs/business-app/conversations/index.mdx
@@ -47,6 +47,11 @@ Every Business App account includes these messaging capabilities:
 - Everyone can view and participate in customer conversations
 - Collaborative customer experience delivery
 
+### **Inbox timeline activity**
+- The Conversations inbox timeline includes both customer messages and system-generated activity updates.
+- Reputation activity appears in the timeline when available, including **NPS feedback** and **review matched** events.
+- This gives teams additional context in the same thread while keeping regular messaging workflows unchanged.
+
 ## Pro Features (Upgrade)
 
 Conversations AI Pro unlocks advanced features: