From 51a6802e4a1a9a79e188be4d76c004cd1d227423 Mon Sep 17 00:00:00 2001 From: Cursor Agent Date: Wed, 1 Apr 2026 12:03:51 +0000 Subject: [PATCH] docs(reputation): clarify draft response behavior for edited reviews Co-authored-by: Haley --- .../reputation/review-response-suggestions.mdx | 6 ++++++ 1 file changed, 6 insertions(+) diff --git a/docusaurus/docs/multi-location-business-app/reputation/review-response-suggestions.mdx b/docusaurus/docs/multi-location-business-app/reputation/review-response-suggestions.mdx index f516ed435..1847fbe6e 100644 --- a/docusaurus/docs/multi-location-business-app/reputation/review-response-suggestions.mdx +++ b/docusaurus/docs/multi-location-business-app/reputation/review-response-suggestions.mdx @@ -48,6 +48,12 @@ Saved templates appear alongside the suggested responses. You can access them in ![Saved templates appear at the top of the suggestion list](../img/multi-location/4412058967319.jpg) +## How suggested responses behave when reviews are edited + +If a customer edits an existing review, the suggested draft response is refreshed for that same review based on the latest review text and star rating. + +If a reply has already been posted for the original version of the review, a draft response is not shown in the review card. + ## Best practices for responding to reviews - Always personalize the suggested responses before posting them.