10MB attachment is silently dropped

[pietryna]

No idea if it can be considered bug within relay itself, as it's stated in FAQ (and probably in terms&conditions) however I think that this is quite important information that shall be presented to the user at start of usage of the service

As for relay itself I believe what reply from server that email was dropped due to 10MB limit would be nice add-on. I've been conversing with online shop and when I've started to attach photos (where currently 1-2 photos can exceed 10MB) I've stopped to receive replies and I was wondering what have happened.

The way it works and is presented now is misleading tbh. Especially given the fact that you have some reply limit in free plan and server sends you information that this reply has been forwarded but you're not allowed to use replies in free plan and rest of them would be dropped, so there's some kind of feedback from sever on your limitations.

┆Issue is synchronized with this Jira Task

[Murshid69]

Mmj> No idea if it can be considered bug within relay itself, as it's stated in FAQ (and probably in terms&conditions) however I think that this is quite important information that shall be presented to the user at start of usage of the service

As for relay itself I believe what reply from server that email was dropped due to 10MB limit would be nice add-on. I've been conversing with online shop and when I've started to attach photos (where currently 1-2 photos can exceed 10MB) I've stopped to receive replies and I was wondering what have happened.

The way it works and is presented now is misleading tbh. Especially given the fact that you have some reply limit in free plan and server sends you information that this reply has been forwarded but you're not allowed to use replies in free plan and rest of them would be dropped, so there's some kind of feedback from sever on your limitations.

[BreizHell]

I've just recently had a semi-professional exchange and was wondering more than 2 weeks later why they never sent me the email we discussed to follow up. Turns out the email they sent had 4 5MB files attached.

So I had to spin up a new native alias from my mail provider, and ask them to send to that address instead ( again, more than 2 weeks later)

I do not think it is reasonable for emails that go over the upload limit to silently fail, without any form of warning (eg. "this address tried to send you an email, but we blocked it because xyz..."). As it stands, I'm currently have to either explain to non-trusted third-parties to look out for the total attachment size of their attachments, or relinquish my real email address (or one of my email provider's native aliases, which cost money and are limited in number)

[CodingMarkus]

When a mail is dropped because of size, pretty much no mail server in the world will contact the recipient and tell him about that. But normally mail servers will tell the sender that a mail has been rejected with something like "message too big", that is absolute common practice, so the sender can send a smaller message or tell the recipient "I could not send you the mail, it was too big" and offer a different way to obtain the content or ask how to exchange it.