|
| 1 | +--- |
| 2 | +title: "Assistant integrations" |
| 3 | +description: "Connect Discord and Slack to bring AI-powered documentation assistance to your community channels." |
| 4 | +keywords: ["Discord integration", "Slack integration", "AI assistant", "community support", "chat integration"] |
| 5 | +--- |
| 6 | + |
| 7 | +<Info> |
| 8 | + Assistant integrations are available on [Pro and Custom plans](https://mintlify.com/pricing?ref=assistant). |
| 9 | +</Info> |
| 10 | + |
| 11 | +## About assistant integrations |
| 12 | + |
| 13 | +Connect your Discord servers and Slack workspaces to the Mintlify Assistant to provide AI-powered documentation support directly in your community channels. The assistant answers questions about your documentation using the same agentic RAG technology that powers the embedded assistant on your docs site. |
| 14 | + |
| 15 | +When users ask questions in connected channels, the assistant: |
| 16 | + |
| 17 | +* **Searches your documentation** to find relevant information and provide accurate answers. |
| 18 | +* **Cites sources** with links back to your documentation pages. |
| 19 | +* **Generates code examples** to help users implement solutions. |
| 20 | + |
| 21 | +Each message sent to the assistant in Discord or Slack counts toward your plan's message allowance, just like messages from your embedded assistant. |
| 22 | + |
| 23 | +## Access integrations |
| 24 | + |
| 25 | +Manage your assistant integrations from the dashboard: |
| 26 | + |
| 27 | +1. Navigate to your [dashboard](https://dashboard.mintlify.com). |
| 28 | +2. Select **Assistant** from the products menu. |
| 29 | +3. Click the **Integrations** tab. |
| 30 | + |
| 31 | +<Frame> |
| 32 | + <img src="/images/assistant/integrations-tab-light.png" alt="The assistant integrations tab in the dashboard." className="block dark:hidden" /> |
| 33 | + <img src="/images/assistant/integrations-tab-dark.png" alt="The assistant integrations tab in the dashboard." className="hidden dark:block" /> |
| 34 | +</Frame> |
| 35 | + |
| 36 | +The integrations page displays all available integrations and their connection status. Connected integrations appear in the **Connected apps** section, while available integrations appear in the **All Apps** section. |
| 37 | + |
| 38 | +## Connect Discord |
| 39 | + |
| 40 | +Connect your Discord server to enable the Mintlify Assistant bot in your channels. |
| 41 | + |
| 42 | +### Prerequisites |
| 43 | + |
| 44 | +- Admin permissions on your Discord server. |
| 45 | +- An active Mintlify Pro or Custom plan. |
| 46 | + |
| 47 | +### Connect your server |
| 48 | + |
| 49 | +1. Navigate to the [Integrations tab](https://dashboard.mintlify.com/products/assistant/settings/integrations) in your dashboard. |
| 50 | +2. Find **Discord** in the integrations list. |
| 51 | +3. Click **Connect**. |
| 52 | +4. Sign in to Discord if prompted. |
| 53 | +5. Select the server where you want to add the assistant. |
| 54 | +6. Review the permissions and click **Authorize**. |
| 55 | + |
| 56 | +The assistant bot is added to your Discord server. You'll see a success message and Discord will appear in the **Connected apps** section. |
| 57 | + |
| 58 | +### Configure Discord channels |
| 59 | + |
| 60 | +After connecting your server, configure which channels the assistant can access: |
| 61 | + |
| 62 | +1. In the integrations list, click **Configure** next to Discord. |
| 63 | +2. Select the channels where you want the assistant to respond to questions. |
| 64 | +3. Save your configuration. |
| 65 | + |
| 66 | +The assistant monitors selected channels and responds when users ask questions about your documentation. |
| 67 | + |
| 68 | +## Connect Slack |
| 69 | + |
| 70 | +Connect your Slack workspace to enable the Mintlify Assistant in your channels. |
| 71 | + |
| 72 | +### Prerequisites |
| 73 | + |
| 74 | +- Admin permissions on your Slack workspace. |
| 75 | +- An active Mintlify Pro or Custom plan. |
| 76 | + |
| 77 | +### Connect your workspace |
| 78 | + |
| 79 | +1. Navigate to the [Integrations tab](https://dashboard.mintlify.com/products/assistant/settings/integrations) in your dashboard. |
| 80 | +2. Find **Slack** in the integrations list. |
| 81 | +3. Click **Connect**. |
| 82 | +4. Sign in to Slack if prompted. |
| 83 | +5. Select the workspace where you want to add the assistant. |
| 84 | +6. Review the permissions and click **Allow**. |
| 85 | + |
| 86 | +The assistant is added to your Slack workspace. You'll see a success message and Slack will appear in the **Connected apps** section. |
| 87 | + |
| 88 | +### Configure Slack channels |
| 89 | + |
| 90 | +After connecting your workspace, configure which channels the assistant can access: |
| 91 | + |
| 92 | +1. In the integrations list, click **Configure** next to Slack. |
| 93 | +2. Select the channels where you want the assistant to respond to questions. |
| 94 | +3. Save your configuration. |
| 95 | + |
| 96 | +The assistant monitors selected channels and responds when users ask questions about your documentation. |
| 97 | + |
| 98 | +## Manage integrations |
| 99 | + |
| 100 | +### View connection status |
| 101 | + |
| 102 | +The integrations page shows the connection status for each integration. Connected integrations display a **Connected** badge and appear in the **Connected apps** section at the top of the page. |
| 103 | + |
| 104 | +### Disconnect an integration |
| 105 | + |
| 106 | +To disconnect Discord or Slack: |
| 107 | + |
| 108 | +1. Navigate to the [Integrations tab](https://dashboard.mintlify.com/products/assistant/settings/integrations). |
| 109 | +2. Find the integration in the **Connected apps** section. |
| 110 | +3. Click **Configure**. |
| 111 | +4. Click **Disconnect** and confirm. |
| 112 | + |
| 113 | +The assistant stops responding in the disconnected platform's channels. |
| 114 | + |
| 115 | +### Reconfigure channels |
| 116 | + |
| 117 | +Update which channels the assistant monitors: |
| 118 | + |
| 119 | +1. Navigate to the [Integrations tab](https://dashboard.mintlify.com/products/assistant/settings/integrations). |
| 120 | +2. Find the integration in the **Connected apps** section. |
| 121 | +3. Click **Configure**. |
| 122 | +4. Update your channel selections. |
| 123 | +5. Save your changes. |
| 124 | + |
| 125 | +## Usage and billing |
| 126 | + |
| 127 | +Messages sent to the assistant in Discord and Slack count toward your plan's message allowance. Monitor your usage from the [Assistant dashboard](https://dashboard.mintlify.com/products/assistant). |
| 128 | + |
| 129 | +If you exceed your message allowance, additional messages incur overage charges according to your plan. Set spending limits in the [Billing tab](https://dashboard.mintlify.com/products/assistant/settings/billing) to control costs. |
| 130 | + |
| 131 | +## Troubleshooting |
| 132 | + |
| 133 | +<Accordion title="Discord bot not responding"> |
| 134 | + If the Discord bot doesn't respond to questions: |
| 135 | + |
| 136 | + - Verify the bot has permission to read and send messages in the channel. |
| 137 | + - Check that the channel is configured in your integration settings. |
| 138 | + - Ensure your message allowance hasn't been exceeded. |
| 139 | + - Try disconnecting and reconnecting the integration. |
| 140 | +</Accordion> |
| 141 | + |
| 142 | +<Accordion title="Slack app not responding"> |
| 143 | + If the Slack app doesn't respond to questions: |
| 144 | + |
| 145 | + - Verify the app has permission to read and send messages in the channel. |
| 146 | + - Check that the channel is configured in your integration settings. |
| 147 | + - Ensure your message allowance hasn't been exceeded. |
| 148 | + - Try disconnecting and reconnecting the integration. |
| 149 | +</Accordion> |
| 150 | + |
| 151 | +<Accordion title="Connection failed"> |
| 152 | + If you encounter errors when connecting: |
| 153 | + |
| 154 | + - Verify you have admin permissions on the platform. |
| 155 | + - Check that your Mintlify plan includes assistant integrations. |
| 156 | + - Try clearing your browser cache and reconnecting. |
| 157 | + - Contact [support ](mailto:[email protected]) if the issue persists. |
| 158 | +</Accordion> |
| 159 | + |
| 160 | +<Accordion title="Cannot find Integrations tab"> |
| 161 | + If you don't see the Integrations tab: |
| 162 | + |
| 163 | + - Verify your plan includes assistant integrations (Pro or Custom). |
| 164 | + - Check that you have the necessary permissions in your dashboard. |
| 165 | + - Contact [support ](mailto:[email protected]) to enable the feature. |
| 166 | +</Accordion> |
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