1.18.2 Discord chat formatting inconsistent with recognising real users

[TomLewis]

Are you using MySQL?

Yes

Are you using a proxy?

Yes - Velocity

"/version ChatControlRed" - plugin version

11.6.2

Optional: Error log

No response

ZIP of "/chc debug"

Look a the word DISCORD before the messages, anything with this prefix is sent from a discord channel that only verified users (who are also a specific rank/role) can access.

You can see the user Tulipps write in normal global chat, and then again via discord, their full username colors are displayed as tho they were in-game via discord, im not actually sure how it pulls this information because its sent via discord, but its brilliant, BUT theres an issue, it only works part of the time, as you can see Ironic_iron messages from discord, and first of all theres no username at all, then he messages again and its just his username but its not displayed him in game like Tulipps was, I just wrote in the chat myself and it was displaying fine, then randomly did the same thing where my name wasn't displayed at all just like this.

Steps to reproduce

heres a simplified version of whats happening, it shows the prefix for discord and then the color of the username, say for me the owner or normal players, theres no specific discord colors set.

Parts:
  discord-prefix:
    Message: '&8DISCORD '
    Sender_Condition: '{sender_is_discord}'
  Prefix:
    Message: '{player_prefix}'
  player-nick-owner:
    Message: '<gradient:#B313FF:#FF357B>{player_nick}</gradient>'
    Sender_Permission: chatgroup.admiral
    Hover:
    - '&cIm Busy.'
    - '<#CD5C5C>Click my name to get help.'
    Suggest_Command: '/msg {player} '
  Player:
    Message: '{player_nick}'
    Sender_Permission: chatgroup.default
    #Sender_Condition: '{sender_is_player}'
    Hover:
    - '&7{player_prefix}{player} {player_suffix}'
    - '&7Ping&8: &e{player_ping}'
    - '&7Rank&8: &e{player_group}'
    - '&7Crew&8: &e{simpleclans_clan_color_tag}'
    - '&7Crew Rank&8: &e{simpleclans_rank_displayname}'
    - '&7Click to /msg {player_name}&r'
    - ''
    - '&7Posted: &e{date}'
    Suggest_Command: '/msg {player} '

[devpedrobarbosa]

@TomLewis

Hey there, thanks for reaching out.

To better understand what's going on, I'll need your debug.zip.
Could you please send it over when you have a moment?

Thanks!

[kangarko]

@TomLewis Hey Tom! I'll jump on a call next Tuesday with Pedro to resolve this. Until then, can you please use {discord_name}? This should be 100% correct all the time.

[TomLewis]

Thanks, on phone so I can't copy in what I did exactly as a temp fix, I think I made a new section and did a condition that checks it's a discord sender and just fixed a single colour for everyone for right now to get it back up, then I had hover over text to explain how players are able to use discord in game.

But it would be brilliant if you could fix it, because it was a pleasant suprise when we started seeing properly formated names of people in game, really cool, I never considered that it would be an option! Found it by complete mistake 😂

[kangarko]

Thanks for the wait! I've implemented a fix but we weren't able to reproduce at the first place, can you please let us know how it goes? We'll ship the new update tonight.

[devpedrobarbosa]

@TomLewis

Please let us know if it works consistently now.

[kangarko]

It's been a week, we're sorry we were slow. Let us know if you spot it again below, until then, I'm closing it in good faith that it's resolved. Merry Christmas!