Bug: app crashes frequently

[kiromikhaeel]

Description

When the app stays idle for a little bit and I click on the window, it crashes and closes sometimes

Steps To Reproduce

1. open app and browse somewhere
2. move on to a different app to do something
3. click on the windows again

Files Version

4.0.11.0

Windows Version

10.0.26100.6584

User ID

dacee906-5239-4788-bcdd-9754ee380c1e

Log File

[Josh65-2201]

Thanks for the report, Can you please upload the debug.log file (DON'T copy and paste the text) directly to GitHub (email attachments don't work).

[kiromikhaeel]

debug.log

[Josh65-2201]

Thanks. The log doesn't show any crash errors, can you

1. Type Event Viewer into the Windows start menu search
2. Go to Windows logs > Application
3. Screenshot the first Application Error under the source column with this symbol that has Files.exe shown on the first line
4. Upload this on GitHub comment box (Email attachments don't work)

[armandn]

I am also getting lots of crashes. I tried the 3.x branch, now 4.011. Application log says:

Faulting application name: Files.exe, version: 1.0.0.0, time stamp: 0x68760000
Faulting module name: ntdll.dll, version: 10.0.26100.5074, time stamp: 0x0e967e89
Exception code: 0xc0000374
Fault offset: 0x000000000011a3b5
Faulting process id: 0x6490
Faulting application start time: 0x1DC350FC819D3B0
Faulting application path: C:\Program Files\WindowsApps\49306atecsolution.FilesUWP_4.0.11.0_x64__et10x9a9vyk8t\Files.App\Files.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 117810a1-9850-48b6-ab82-a6e08ffa2745
Faulting package full name: 49306atecsolution.FilesUWP_4.0.11.0_x64__et10x9a9vyk8t
Faulting package-relative application ID: App

The app crashes by itself, without any user input, after a few minutes after launch. It crashes every time, making it unusable.

[Josh65-2201]

@kiromikhaeel Can you provide the information asked for in #17701 (comment)

@armandn Is this if Files is minimized and not doing anything.

[armandn]

Not even minimized, just sitting there as a background window.