Bug: Application freezes on startup #17695
Description
Description
The application hangs on the initial launch after installation. There is only a non-interactive white screen, so I have to force quit it.
Below are the bug report from Event Viewer and the history from the Security and Maintenance control panel, as there is no log file in the LocalState directory.
Bug report from Event Viewer:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" Guid="{c631c3dc-c676-59e4-2db3-5c0af00f9675}" />
<EventID>1002</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>101</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2025-09-29T07:21:35.4064048Z" />
<EventRecordID>7411</EventRecordID>
<Correlation />
<Execution ProcessID="5552" ThreadID="25660" />
<Channel>Application</Channel>
<Computer>DESKTOP[-](https://github.com/files-community/Files/issues#)8HBLGKV</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="AppName">Files.exe</Data>
<Data Name="AppVersion">1.0.0.0</Data>
<Data Name="ProcessId">0x6ec8</Data>
<Data Name="StartTime">0x1dc31114f4cf9b9</Data>
<Data Name="TerminationTime">28</Data>
<Data Name="ExeFileName">C:\Program Files\WindowsApps\Files_4.0.11.0_x64__1y0xx7n9077q4\Files.App\Files.exe</Data>
<Data Name="ReportId">55901996-5d24-4201-b774-88c308ebd57a</Data>
<Data Name="PackageFullName">Files_4.0.11.0_x64__1y0xx7n9077q4</Data>
<Data Name="PackageRelativeAppId">App</Data>
<Data Name="HangType">Unknown</Data>
</EventData>
</Event>
Bug report from Security and maintenance inside control panel:
Source
Files
Summary
Stopped responding and was closed
Date
9/29/2025 4:21 PM
Status
Report sent
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files\WindowsApps\Files_4.0.11.0_x64__1y0xx7n9077q4\Files.App\Files.exe
Problem signature
Problem Event Name: MoAppHang
Package Full Name: Files_4.0.11.0_x64__1y0xx7n9077q4
Application Name: praid:App
Application Version: 1.0.0.0
Application Timestamp: 68760000
Hang Signature: 73fd
Hang Type: 134217728
OS Version: 10.0.26100.2.0.0.256.48
Locale ID: 1033
Additional Hang Signature 1: 73fd4171b188c59c47f9ed7cf7e2b3e4
Additional Hang Signature 2: 1ff1
Additional Hang Signature 3: 1ff15d6afd61efffeb112361532fe117
Additional Hang Signature 4: 73fd
Additional Hang Signature 5: 73fd4171b188c59c47f9ed7cf7e2b3e4
Additional Hang Signature 6: 1ff1
Additional Hang Signature 7: 1ff15d6afd61efffeb112361532fe117
Extra information about the problem
Bucket ID: 0e50124154c825128c2170ce6451b357 (2027025339042083671)
Steps To Reproduce
- Install Files by sideloading
- Launch Files via the Start menu
- Cannot interact (fixed white screen appears)
Files Version
4.0.11.0
Windows Version
10.0.26100.2.0.0.256.48
User ID
No response
Log File
I opened %LocalAppData%\Packages\Files_1y0xx7n9077q4\LocalState, but it was empty.