Problem Description
@codingogre has found a whole slew of issues in the ServiceNow connector, and shared the fixes he made on his fork. See: #3659
The task for this issue is to incorporate these into the mainline, but not necessarily by merging his exact changes.
Problems to address include:
Proposed Solution
For each of the above, consult Shawn's approach, adapt it to our standards, add tests. If the diff is substantial, create its own PR.
By the end, we should be able to certify that the ServiceNow connector has significantly improved first-touch behaviors for large customers.
Additional Context
Slack thread: https://elastic.slack.com/archives/C07E6J58STD/p1751544217496509
SDH: https://github.com/elastic/sdh-search/issues/1671
Problem Description
@codingogre has found a whole slew of issues in the ServiceNow connector, and shared the fixes he made on his fork. See: #3659
The task for this issue is to incorporate these into the mainline, but not necessarily by merging his exact changes.
Problems to address include:
Proposed Solution
For each of the above, consult Shawn's approach, adapt it to our standards, add tests. If the diff is substantial, create its own PR.
By the end, we should be able to certify that the ServiceNow connector has significantly improved first-touch behaviors for large customers.
Additional Context
Slack thread: https://elastic.slack.com/archives/C07E6J58STD/p1751544217496509
SDH: https://github.com/elastic/sdh-search/issues/1671