diff --git a/.changeset/shy-actors-jump.md b/.changeset/shy-actors-jump.md
new file mode 100644
index 0000000000000..2d9967854e895
--- /dev/null
+++ b/.changeset/shy-actors-jump.md
@@ -0,0 +1,5 @@
+---
+'@rocket.chat/meteor': patch
+---
+
+Fixes special characters not being escaped in the visitor name shown in the Omnichannel queue side panel's message preview
diff --git a/apps/meteor/client/views/navigation/sidepanel/omnichannel/InquireSidePanelItem.tsx b/apps/meteor/client/views/navigation/sidepanel/omnichannel/InquireSidePanelItem.tsx
index bc33f6f06d197..7210ba0f66c23 100644
--- a/apps/meteor/client/views/navigation/sidepanel/omnichannel/InquireSidePanelItem.tsx
+++ b/apps/meteor/client/views/navigation/sidepanel/omnichannel/InquireSidePanelItem.tsx
@@ -1,5 +1,6 @@
 import { isOmnichannelRoom } from '@rocket.chat/core-typings';
 import { SidebarV2ItemIcon as SidebarItemIcon } from '@rocket.chat/fuselage';
+import { escapeHTML } from '@rocket.chat/string-helpers';
 import { RoomAvatar } from '@rocket.chat/ui-avatar';
 import { useUserId } from '@rocket.chat/ui-contexts';
 import { memo } from 'react';
@@ -29,7 +30,8 @@ const InquireSidePanelItem = ({ room, openedRoom, ...props }: InquireSidePanelIt
 
 	const time = 'lastMessage' in room ? room.lastMessage?.ts : undefined;
 	const message =
-		room.lastMessage && `${room.lastMessage.u.name || room.lastMessage.u.username}: ${normalizeNavigationMessage(room.lastMessage, t)}`;
+		room.lastMessage &&
+		`${escapeHTML(room.lastMessage.u.name || room.lastMessage.u.username)}: ${normalizeNavigationMessage(room.lastMessage, t)}`;
 	const title = roomCoordinator.getRoomName(room.t, room) || '';
 	const href = roomCoordinator.getRouteLink(room.t, room) || '';