Improve support navigation and direct users to CUPS Q&A (#242)

Author: n0y0nD

.github/ISSUE_TEMPLATE/config.yml

@@ -0,0 +1,5 @@
+blank_issues_enabled: true
+contact_links:
+  - name: Get help with printing
+    url: https://github.com/OpenPrinting/cups/discussions/categories/q-a
+    about: Ask printer setup, troubleshooting, and CUPS questions in OpenPrinting's community Q&A.

.github/SUPPORT.md

@@ -0,0 +1,7 @@
+# Getting help
+
+Ask printing questions in [OpenPrinting's Q&A forum](https://github.com/OpenPrinting/cups/discussions/categories/q-a).
+See [Contact Us](https://openprinting.github.io/contact) for what to include and other community contacts.
+
+Use [this repository's issues](https://github.com/OpenPrinting/openprinting.github.io/issues)
+to report website bugs or incorrect content.

README.md

@@ -4,6 +4,11 @@ The official website for [OpenPrinting](https://openprinting.github.io/), built
 
 OpenPrinting is a Linux Foundation workgroup that manages the printing architecture for Linux and UNIX-like operating systems.
 
+## Need help with printing?
+
+Ask in [OpenPrinting's Q&A forum](https://github.com/OpenPrinting/cups/discussions/categories/q-a).
+See the [support guide](.github/SUPPORT.md) for more details.
+
 ## Getting Started
 
 You need [Node.js](https://nodejs.org/) and [Yarn](https://yarnpkg.com/). Note that the

app/contact/page.tsx

@@ -22,7 +22,7 @@ export default async function ContactPage() {
     <>
       <PageHero
         title={title}
-        description="Get in touch with the OpenPrinting community"
+        description="Get help with printing and connect with the OpenPrinting community"
       />
 
       <main className="min-h-screen bg-background text-foreground pt-24 pb-16">

components/navbar.tsx

@@ -131,8 +131,8 @@ export default function Navbar() {
                 size="sm"
                 className="bg-foreground text-background hover:bg-foreground/90 text-xs font-medium h-8 px-4 rounded-full transition-all duration-200"
               >
-                <Link href={siteConfig.destinations.github} target="_blank" rel="noopener noreferrer">
-                  GitHub
+                <Link href={siteConfig.destinations.support}>
+                  Get Help
                 </Link>
               </Button>
             </motion.div>
@@ -251,8 +251,8 @@ export default function Navbar() {
                   className="w-full bg-foreground text-background hover:bg-foreground/90 text-xs font-medium rounded-full"
                   onClick={() => setIsOpen(false)}
                 >
-                  <Link href={siteConfig.destinations.github} target="_blank" rel="noopener noreferrer">
-                    GitHub
+                  <Link href={siteConfig.destinations.support}>
+                    Get Help
                   </Link>
                 </Button>
               </motion.div>

config/site.config.ts

@@ -34,6 +34,7 @@ export interface SiteConfig {
   };
   destinations: {
     github: string;
+    support: string;
     cups: string;
     drivers: string;
     legacyPrinters: string;
@@ -69,6 +70,7 @@ const canonicalOrigin =
 // override is honored; set NEXT_PUBLIC_BASE_PATH only for project-subpath previews.
 const basePath = process.env.NEXT_PUBLIC_BASE_PATH ?? "";
 const assetPrefix = basePath ? `${basePath}/` : "";
+const supportUrl = "https://github.com/OpenPrinting/cups/discussions/categories/q-a";
 
 export const siteConfig: SiteConfig = {
   repo: {
@@ -97,6 +99,7 @@ export const siteConfig: SiteConfig = {
   },
   destinations: {
     github: "https://github.com/OpenPrinting",
+    support: supportUrl,
     cups: "https://openprinting.github.io/cups/",
     drivers: "https://openprinting.org/drivers",
     legacyPrinters: "https://openprinting.org/printers",
@@ -138,6 +141,7 @@ export const siteConfig: SiteConfig = {
       {
         title: "Community",
         links: [
+          { name: "Get Help", href: supportUrl },
           { name: "GitHub", href: "https://github.com/OpenPrinting" },
           { name: "Google Summer of Code", href: "/gsoc" },
           { name: "Google Season of Docs", href: "/gsod" },

contents/pages/contact.md

@@ -1,36 +1,41 @@
 ---
 title: "Contact Us"
-permalink: /contact/
+permalink: /contact
 layout: collection
 header:
  overlay_color: "#000"
  overlay_filter: "0.5"
  overlay_image: /assets/images/contact_us.jpeg
-excerpt: "Feel Free To Contact Us!"
+excerpt: "Get help with printing through OpenPrinting's community Q&A."
 author_profile: false
 ---
-<p>
-<strong>Important:</strong> We protect the e-mail addresses of our mentors and mailing lists against spam bots. Please replace all occurrences of “ at ” and “ dot ” by “@” and “.” resp.
-</p>
-<div>
-    <h1>Mailing Lists:</h1>
-    <p>
-        The lists were moved to the mail server <a href="https://subspace.kernel.org/lists.linux.dev.html">list.linux.dev</a>.
-        <ul>
-            <li><a href="https://lore.kernel.org/printing-architecture/" title="https://lore.kernel.org/printing-architecture/"  rel="nofollow">Architecture</a></li>
-            <li><a href="https://lore.kernel.org/printing-users/" title="https://lore.kernel.org/printing-users/"  rel="nofollow">Users</a></li>
-        </ul>
-    </p>
-    <p>
-        <h1>Telegram</h1>
-        <ul>
-            <li><a href="https://t.me/+RizBbjXz4uU2ZWM1" title="Join our Telegram chat.">OpenPrinting chat</a></li>
-        </ul> 
-    </p> 
-    <h1>GitHub</h1>
-    <p>
-        <ul>
-        <li><a href="https://github.com/OpenPrinting" title="https://github.com/OpenPrinting"  rel="nofollow">OpenPrinting GitHub</a></li>
-        </ul>
-    </p>
-</div>
+
+## Get help with printing
+
+Ask about printer setup, printing problems, or CUPS in
+**[OpenPrinting's Q&A forum](https://github.com/OpenPrinting/cups/discussions/categories/q-a)**.
+
+Search for an existing answer first. To ask a question, sign in to GitHub and
+start a discussion in **Q&A**. Include:
+
+- Printer model and connection type (USB, Wi-Fi, or Ethernet).
+- Operating system and version, plus your CUPS version if known.
+- What went wrong, any error messages, and what you have already tried.
+
+Remove personal information and passwords from logs or screenshots before posting.
+
+## Reporting a bug
+
+Report confirmed bugs in the affected project's tracker, such as
+[CUPS issues](https://github.com/OpenPrinting/cups/issues).
+For broken links or incorrect website content, use
+[website issues](https://github.com/OpenPrinting/openprinting.github.io/issues).
+
+## Community and development contacts
+
+For mailing list subscriptions, see [lists.linux.dev](https://subspace.kernel.org/lists.linux.dev.html).
+
+- [Printing architecture archives](https://lore.kernel.org/printing-architecture/) — development discussions.
+- [Printing users archives](https://lore.kernel.org/printing-users/) — past user discussions.
+- [Telegram chat](https://t.me/+RizBbjXz4uU2ZWM1) — informal community conversation.
+- [GitHub repositories](https://github.com/OpenPrinting) — source code and contributions.