It doesen't detect my 433.92 remote

[mare64u-png]

It can only see it on "identifier" mode, but in scan mode it can't detect it, may i get some help please?

[mare64u-png]

I tried also using a different remote but it doesen't work, also the "Tesla Charge Port" didn't work for me, i checked all the connection but they're all correct, maybe is a code issue? There is someone with my same problem?