Risk Control (RC) is an automated system on MEXC that temporarily blocks accounts suspected of suspicious behavior, including manipulative trading or violations of platform rules.
Ban durations:
- 30 days
- 180 days
- 365 days
Support cannot reduce the duration — the decision is made by the system.
Rarely, an account freeze may occur: temporary lockout and possible loss of funds.
- Use genuine documents (your own or close relatives').
- Don’t use fake or purchased identities — you may need to prove ownership later.
- Don’t log into multiple accounts from the same IP.
- Don’t use the same wallet for deposits or withdrawals.
- Avoid internal transfers between accounts on MEXC.
- Start with small manual trades.
- Or use bots that mimic normal user behavior.
- Gradually increase trade size and leverage. Avoid using full balance or high leverage from the start.
- Keep only disposable funds on the exchange.
- Withdraw profits regularly to external wallets.
- Avoid large or abrupt PnL spikes — they trigger alerts.
Usually triggered:
- When opening a trade (action blocked).
- When attempting to withdraw funds.
- Contact MEXC support.
- Provide the following:
- Your contact email.
- Country of citizenship.
- Complete mobile verification.
- Address confirmation (e.g. bank statement or utility bill).
- Selfie with your ID and a note explaining the situation.
- Review takes 2–4 weeks on average.
- Possible outcomes:
- Unban.
- Extension to 180/365 days.
- Permanent lock.
- Decisions are automated; support has limited influence.
- In rare cases, funds may be seized to compensate affected traders.
- Stay calm and follow support instructions carefully.
💬 "Don’t keep all your funds in one place. Only trade what you’re prepared to lose."